STILLO ART STUDIO

Refunds and cancellations

Updated 21 October 2026

Stillo supplies AI-generated digital images. There are no physical products to return. Your first generated preview is free per photo session. Selected downloads and additional generation are paid through Stripe.

Subscriptions, credits and image quality

Unused subscription time and unused credits are non-refundable. We do not offer change-of-mind refunds for generated photos that are of satisfactory quality. We consider image-quality refund requests where a generated photo has visibly awkward, distorted, or unnatural features, such as facial or anatomical errors. Requests are reviewed individually; a refund is not automatic. These limits do not affect remedies required by Australian Consumer Law or other applicable consumer law, including for faulty, undelivered, or misdescribed images.

The monthly subscription renews at the price shown in Stripe Checkout and includes 1,200 credits. Each Standard image uses 100 credits; a 4K upgrade uses 150 additional credits. This allows up to 12 Standard images per paid month. Unused credits expire at period end and do not roll over. Choose Cancel subscription in the feedback form and confirm in Stripe to stop future renewals; cancellation does not refund the current period.

If a paid download has a problem

An image that cannot be delivered, cannot be opened, is corrupted or materially fails to match what was promised may qualify for a remedy under applicable consumer law. Depending on the problem, this can include a replacement, correction or refund. Australian consumer guarantees apply and cannot be excluded by this policy.

AI variations and change of mind

AI-generated portraits may vary in likeness, anatomy, lighting, clothing and other details, as explained on the homepage. Review your preview carefully. A preference for a different artistic result or a change of mind does not automatically create a refund entitlement under Australian Consumer Law. A disclosed variation does not excuse a failure to meet a consumer guarantee.

Tell us what went wrong

Choose “Refund” in the feedback form to report a download or image issue anonymously. The form records the issue only. It cannot identify your purchase, arrange a reply or issue a refund. For an individual claim, email admin@aastudio.app with your receipt or transaction reference and a description of the issue. Do not send full card details. Keep your downloaded file.

Payment support

Payments are handled by Stripe. The support email above can be used to locate a purchase using its receipt or transaction reference.